Question 1

I can’t remember my login details, what sould I do?

Accepted Answer

Download the Avey app and try to recover your password by clicking on “Forgot your password?”. If that does not work please contact our customer service and provide them with your phone number and email address.

Question 2

What should I do if I can’t reset my password?

Accepted Answer

If you can’t reset your password, please contact our customer service and provide them with your phone number and email address.

Question 3

How can I log out?

Accepted Answer

In the Avey app, click on the “Profile” tab, scroll to the bottom and you will find the log out button.

Question 4

How can I change my email address?

Accepted Answer

To change your email address, please contact our customer service and provide them with your phone number and email address.

Question 5

How can I change my gender or date of birth?

Accepted Answer

In the Avey app, follow these steps to change your gender or date of birth. If you are a main member, click on “Profile“, go under a section named “Members”, click on edit profile, and change your information. If you are a secondary member, you can also find your profile under the section named members and you can follow the same steps to edit your information.

Question 6

How can I close my account?

Accepted Answer

To close your account, please contact our customer service and provide them with your phone number and email address.

Question 7

What should I do if I didn’t receive the email to reset my password?

Accepted Answer

In this case, please contact customer service and provide them with your phone number and email address.

Question 8

Is my data secured?

Accepted Answer

Yes, your data is completely secure. All data is transmitted strictly over encrypted web connections only. On top of that, all our APIs use an extra level of encryption for user authentication and enforce strictly defined authorization permissions for access to any sensitive data. We store all passwords in encrypted form.

Question 9

What should I do if someone steals my account?

Accepted Answer

If you faced a security issue, please contact our customer service and provide them with your phone number and email address to help you.

Question 10

How can I contact you?

Accepted Answer

To get in touch, please reach out to our customer service and and provide them with your phone number and email address to help you.

Question 11

What are the terms of use of Avey?

Accepted Answer

To know more about the terms of use, please check them at  /terms-of-use

Question 12

Should I be concerned about my data & privacy?

Accepted Answer

No you shouldn’t, we repect the privacy of our users and all your data is safe and secured, you can read more for your reassurance at  /privacy-policy

Question 13

What are the guidelines I should follow in the Hub?

Accepted Answer

For the comfort of all the users, we set some guidlines that you should follow. You can find them at  /hub-guidelines

Question 14

Can I delete my data?

Accepted Answer

Yes, you have the right to delete your data and you can do that by sending an email to the following address:  support@avey.ai

Question 15

What are the payment methods available in the app?

Accepted Answer

You can pay your sessions by a debit card or a credit card.

Question 16

What should I do if the payment failed?

Accepted Answer

If the payment fails, please try again later. If it persists, please contact our customer service who’s always ready to help you.

Question 17

What is the refund policy?

Accepted Answer

Avey partners with several hospitals and clinics, each one of them follow a particular refund policy. In case you want to ask for a refund, check the contact of the hospital or clinic in the application and connect with them to proceed with the refund.

Question 18

What should I do if the application charged me more than the mentioned price?

Accepted Answer

If you faced this situation, please contact our customer service and provide them with your phone number and email address to help you.

Question 19

What are the devices that support Ave’s app?

Accepted Answer

If you have an iOS or an Android smartphone, you can use the Avey app, but you can also find the Avey website using your browser.

Question 20

Is my session with the doctor recorded?

Accepted Answer

When you choose to book a virtual session with your doctor, the video streaming session will be done through the Avey app but the content will not be recorded.

Question 21

I want to report a content that does not respect the guidlines of the Hub

Accepted Answer

Follow the Hub Guidelines in order to report any hateful or annoying content, you can find them at  /hub-guidelines . And please contact our customer service and provide them with your phone number and email address.

Question 22

I can’t open the app

Accepted Answer

Try to uninstall and install the app again. If the problem persists, please contact our customer service and provide them with your phone number and email address.

Question 23

Why has the app changed?

Accepted Answer

We do regular updates on the app to provide you with a better experience. The interface and design might change. If you have any concerns or can’t find a feature, please contact our customer service and provide them with your phone number and email address.

Question 24

How to reinstall Avey?

Accepted Answer

To remove the app from your phone, simply click on uninstall then go to your application store to install it again. If you are an Android user, install it from Google Play at  https://play.google.com/store/apps/details?id=ai.rimads.avey If you are an iOS user, install it from App Store at  https://apps.apple.com/app/avey-empowering-health/id1516236195

Question 25

How can I use the application?

Accepted Answer

Click on the “Hub” tab and engage with communities. Click on the “Care” tab to book an appointment with a doctor. Check your notifications in the “Notifications” tab. Edit your information by clicking on the “Profile” tab.

Question 26

Can I follow a friend on Avey?

Accepted Answer

Yes, you can search for your friends who are using Avey and follow them. To find your friend, type the name in the general search tab.

Question 27

How can I join a community in the Hub?

Accepted Answer

To choose your community, go to the Hub and click on explore, you will find all the communities we have on Avey and you can easily join them by clicking on the “Join” button. You can also type the name of the community you are looking for in the general search tab and click on the “Join” button next to the community you chose.

Question 28

How can I create a thread?

Accepted Answer

To create a thread, scroll down in the Hub page, and you will find a section called “Threads for you”, click on the “Post a thread” button and write what you want to share in your thread. Once you post, the thread is created.

Question 29

How do I post a comment?

Accepted Answer

To post a comment, click on the thread, write your comment in the writing space and click on Post.

Question 30

How do I book an appointment with a doctor?

Accepted Answer

To book your appointment, follow these steps: Go to the Care page and select book now Choose the type of appointment you want (physical or virtual) Choose the specialty you are looking for, or research the name of you doctor Select your doctor and click on schedule to choose the convenient time to meet him/her

Question 31

How do I get a heath assesment on Avey?

Accepted Answer

To get assessed by Avey, click on the Check button and click on start. Write your symptoms and click on next, answer Avey’s questions and wait for your health assessment.

Question 32

Can I order prescribed medicines?

Accepted Answer

For the moment it’s not possible, but we are working on this option to be available on the app in the future.

Question 33

How can I customize my profile?

Accepted Answer

Click on Profile, you can find the users under the members section, choose the profile of the user you want. You can then click on edit profile to change the profile picture, the bio, and control your visibility in the communities you joined.

Question 34

What can I look for in Avey?

Accepted Answer

You can look for hospitals, clinics, doctors, specialists, symptoms, diseases, threads, and communities. Type your keywords in the general search tab and check the results to get what you are looking for.

Question 35

What languages can I find on Avey?

Accepted Answer

Avey is available in the English language for the moment, we will be adding other languages in the future.

Question 36

Work at Avey

Accepted Answer

We welcome talents to work with us, keep an eye on LinkedIn, it’s where we share our openings  https://www.linkedin.com/company/avey-ai/jobs . You can also send your resume to this email address:  jobs@rimads.ai

Question 37

Openings

Accepted Answer

Check our current openings at  https://www.linkedin.com/company/avey-ai/jobs