Download the Avey app and try to recover your password by clicking on “Forgot your password?”. If that does not work please contact our customer service and provide them with your phone number and email address.
In the Avey app, click on the “Profile” tab, scroll to the bottom and you will find the log out button.
In the Avey app, follow these steps to change your gender or date of birth.
If you are a main member, click on “Profile“, go under a section named “Members”, click on edit profile, and change your information.
If you are a secondary member, you can also find your profile under the section named members and you can follow the same steps to edit your information.
Yes, your data is completely secure. All data is transmitted strictly over encrypted web connections only. On top of that, all our APIs use an extra level of encryption for user authentication and enforce strictly defined authorization permissions for access to any sensitive data. We store all passwords in encrypted form.
You can pay your sessions by a debit card or a credit card.
Avey partners with several hospitals and clinics, each one of them follow a particular refund policy. In case you want to ask for a refund, check the contact of the hospital or clinic in the application and connect with them to proceed with the refund.
If you have an iOS or an Android smartphone, you can use the Avey app, but you can also find the Avey website using your browser.
When you choose to book a virtual session with your doctor, the video streaming session will be done through the Avey app but the content will not be recorded.
We do regular updates on the app to provide you with a better experience. The interface and design might change. If you have any concerns or can’t find a feature, please contact our customer service and provide them with your phone number and email address.
To remove the app from your phone, simply click on uninstall then go to your application store to install it again.
If you are an Android user, install it from Google Play at https://app.adjust.com/s269css
If you are an iOS user, install it from App Store at https://apps.apple.com/us/app/avey-your-medical-ai-pal/id1516236195
Click on the “Hub” tab and engage with communities.
Click on the “Care” tab to book an appointment with a doctor.
Check your notifications in the “Notifications” tab.
Edit your information by clicking on the “Profile” tab.
Yes, you can search for your friends who are using Avey and follow them. To find your friend, type the name in the general search tab.
To choose your community, go to the Hub and click on explore, you will find all the communities we have on Avey and you can easily join them by clicking on the “Join” button. You can also type the name of the community you are looking for in the general search tab and click on the “Join” button next to the community you chose.
To create a thread, scroll down in the Hub page, and you will find a section called “Threads for you”, click on the “Post a thread” button and write what you want to share in your thread. Once you post, the thread is created.
To post a comment, click on the thread, write your comment in the writing space and click on Post.
To book your appointment, follow these steps:
Go to the Care page and select book now
Choose the type of appointment you want (physical or virtual)
Choose the specialty you are looking for, or research the name of you doctor
Select your doctor and click on schedule to choose the convenient time to meet him/her
To get assessed by Avey, click on the Check button and click on start. Write your symptoms and click on next, answer Avey’s questions and wait for your health assessment.
For the moment it’s not possible, but we are working on this option to be available on the app in the future.
Click on Profile, you can find the users under the members section, choose the profile of the user you want. You can then click on edit profile to change the profile picture, the bio, and control your visibility in the communities you joined.
You can look for hospitals, clinics, doctors, specialists, symptoms, diseases, threads, and communities. Type your keywords in the general search tab and check the results to get what you are looking for.
Avey is available in the English language for the moment, we will be adding other languages in the future.