Question 1

I can’t remember my login details, what sould I do?

Accepted Answer

Download the Avey app and try to recover your password by clicking on “Forgot your password?”. If that does not work please contact our customer service and provide them with your phone number and email address.

Question 2

What should I do if I can’t reset my password?

Accepted Answer

If you can’t reset your password, please contact our customer service and provide them with your phone number and email address.

Question 3

How can I log out?

Accepted Answer

In the Avey app, click on the “Profile” tab, scroll to the bottom and you will find the log out button.

Question 4

How can I change my email address?

Accepted Answer

To change your email address, please contact our customer service and provide them with your phone number and email address.

Question 5

How can I change my gender or date of birth?

Accepted Answer

Changing the gender and date of birth varies based on whether you are a main or secondary member: For Main Members: Navigate to your profile, choose “My Details“ within the “Account“ section, click on “Personal Information“, and update your details. For Secondary Members: Navigate to your profile, select the family member, and update their details accordingly.

Question 6

How can I close my account?

Accepted Answer

To close your account, please contact our customer service and provide them with your phone number and email address.

Question 7

What should I do if I didn’t receive the email to reset my password?

Accepted Answer

In this case, please contact customer service and provide them with your phone number and email address.

Question 8

Is my data secured?

Accepted Answer

Yes, your data is completely secure. All data is transmitted strictly over encrypted web connections only. On top of that, all our APIs use an extra level of encryption for user authentication and enforce strictly defined authorization permissions for access to any sensitive data. We store all passwords in encrypted form.

Question 9

What should I do if someone steals my account?

Accepted Answer

If you faced a security issue, please contact our customer service and provide them with your phone number and email address to help you.

Question 10

How can I contact you?

Accepted Answer

To get in touch, please reach out to our customer service and and provide them with your phone number and email address to help you.

Question 11

What are the terms of use of Avey?

Accepted Answer

To know more about the terms of use, please check them at  /terms-of-use

Question 12

Should I be concerned about my data & privacy?

Accepted Answer

No you shouldn’t, we repect the privacy of our users and all your data is safe and secured, you can read more for your reassurance at  /privacy-policy

Question 13

What are the guidelines I should follow in the Hub?

Accepted Answer

For the comfort of all the users, we set some guidlines that you should follow. You can find them at  /hub-guidelines

Question 14

Can I delete my data?

Accepted Answer

Yes, you have the right to delete your data and you can do that by sending an email to the following address:  support@avey.ai

Question 15

What are the payment methods available in the app?

Accepted Answer

The app offers a variety of payment methods to choose from. You can pay for products through Cash on Delivery (COD), Credit Card, and Qatari Debit Card. Additionally, for doctor appointments, payments can be made through Credit Card and Qatari Debit Card.

Question 16

What should I do if the payment failed?

Accepted Answer

If the payment fails, please try again later. If it persists, please contact our customer service who’s always ready to help you.

Question 17

What is the refund policy?

Accepted Answer

Unopened items in saleable condition can be returned or echanged on the same day of purchase, except refrigerated medicines and wearable items.

Question 18

What should I do if the application charged me more than the mentioned price?

Accepted Answer

If you faced this situation, please contact our customer service and provide them with your phone number and email address to help you.

Question 19

What are the devices that support Ave’s app?

Accepted Answer

If you have an iOS or an Android smartphone, you can use the Avey app, but you can also find the Avey website using your browser.

Question 20

Is my session with the doctor recorded?

Accepted Answer

When you choose to book a virtual session with your doctor, the video streaming session will be done through the Avey app but the content will not be recorded.

Question 21

I want to report a content that does not respect the guidlines of the Hub

Accepted Answer

Follow the Hub Guidelines in order to report any hateful or annoying content, you can find them at  /hub-guidelines . And please contact our customer service and provide them with your phone number and email address.

Question 22

I can’t open the app

Accepted Answer

Try to uninstall and install the app again. If the problem persists, please contact our customer service and provide them with your phone number and email address.

Question 23

Why has the app changed?

Accepted Answer

We do regular updates on the app to provide you with a better experience. The interface and design might change. If you have any concerns or can’t find a feature, please contact our customer service and provide them with your phone number and email address.

Question 24

How to reinstall Avey?

Accepted Answer

To remove the app from your phone, simply click on uninstall then go to your application store to install it again. If you are an Android user, install it from Google Play at  https://play.google.com/store/apps/details?id=ai.rimads.avey If you are an iOS user, install it from App Store at  https://apps.apple.com/app/avey-empowering-health/id1516236195

Question 25

How can I use the application?

Accepted Answer

Here are some key features within Avey and how to find them: Select the “Book” tab to schedule an appointment with a doctor. Select the “Shop” tab to purchase health and wellness products. Update your details by clicking on the “Profile” tab. Select the “Home” tab to return to the homepage. View your notifications in the “Notifications” tab. Use the top search to find doctors, products, or treatments.

Question 26

Can I follow a friend on Avey?

Accepted Answer

Yes, you can search for your friends who are using Avey and follow them. To find your friend, type the name in the general search tab.

Question 27

How can I join a community in the Hub?

Accepted Answer

To select your community, navigate to the “Join community“ option under the “Empower your health“ section on the “Home“ page. Alternatively, scroll down on the “Home“ page until you locate the “Join community“ section. Here, you can explore all the communities available on Avey. Joining is easy – just click on the “Join“ button next to the community you're interested in. If you have a specific community in mind, you can also type its name in the general search tab and click “Join“ next to your chosen community.

Question 28

How can I create a thread?

Accepted Answer

To create a thread, go to “Join community”, and click on the “Post a thread” button and write what you want to share in your thread. Once you post, the thread is created.

Question 29

How do I post a comment?

Accepted Answer

To post a comment, click on the thread, write your comment in the writing space and click on Post.

Question 30

How do I book an appointment with a doctor?

Accepted Answer

To book your appointment, follow these steps: Go to the Book page. Choose the doctor or the treatment you are looking for or research the name of your doctor, treatment or hospital. Select your doctor or treatment and click on “Schedule” to choose the convenient time.

Question 31

How can I get a health assessment on Avey?

Accepted Answer

To be assessed by Avey, click on the 'Self-diagnose' button. Write down your symptoms, click 'Next,' answer Avey’s questions, and wait for your health assessment.

Question 32

Can I order prescribed medicines?

Accepted Answer

For the moment it’s not possible, but we are working on this option to be available on the app in the future.

Question 33

How can I customize my profile?

Accepted Answer

Click on Profile, you can find the users under the members section, choose the profile of the user you want. You can then click on edit profile to change the profile picture, the bio, and control your visibility in the communities you joined.

Question 34

What can I look for in Avey?

Accepted Answer

You can look for hospitals, clinics, doctors, specialists, symptoms, diseases, products, threads, and communities. Type your keywords in the general search and check the results to get what you are looking for.

Question 35

What languages can I find on Avey?

Accepted Answer

Avey is available in the English language for the moment, we will be adding other languages in the future.

Question 36

Work at Avey

Accepted Answer

We welcome talents to work with us, keep an eye on LinkedIn, it’s where we share our openings  https://www.linkedin.com/company/avey-ai/jobs . You can also send your resume to this email address:  jobs@rimads.ai

Question 37

Openings

Accepted Answer

Check our current openings at  https://www.linkedin.com/company/avey-ai/jobs